Privacy Policy – ​​Celvox Bank (Ireland)

1. Introduction

Celvox Bank , an online bank based in Ireland,
collects, uses, protects and shares We are committed to complying with the EU General Data Protection Regulation (GDPR) and Irish privacy laws.

By using our services, you accept the terms below.

2. Data We Collect

2.1 Identification Details

  • Name, surname
  • Date of birth
  • Postal address
  • Nationality
  • Identification documents (passport, ID card)

2.2 Contact Details

  • Email address
  • Phone number
  • Residential address

2.3 Financial Details

  • Account numbers
  • Transaction history
  • Source of funds
  • Declared income

2.4 Technical Data

  • IP address
  • Login details
  • Device/navigator information

2.5 Regulatory Compliance Details

  • KYC/AML information
  • Identity and data verifications from authorized third parties

3. Purposes of Processing

  1. Setting up and managing your bank accounts
  2. Carrying out financial transactions and services
  3. Identity verification (KYC) and anti-money laundering (AML)
  4. System security and fraud prevention
  5. Communication with customers (announcements, support)
  6. Compliance with legal and regulatory obligations
  7. Service improvement and internal analytics

4. Legal Basis for Processing

Celvox processes data on the following grounds:

  • Contract performance (account opening, banking services)
  • Legal obligation (Irish and European financial regulation)
  • Legitimate interest (security, fraud prevention)
  • Consent , where necessary (electronic marketing)

5. Data Retention

Data is retained for the period necessary, including:

  • Banking details : as long as the account is active
  • Regulatory data : up to 7 years after account closure
  • Marketing data : until you withdraw your consent

6. Some Details

Celvox never sells your data. It may be shared with:

  • Financial partners (payment networks, processors)
  • Certified technical providers (hosting, security infrastructure)
  • Irish or EU legal authorities , where necessary
  • Anti-fraud organizations

All partners are subject to strict confidentiality requirements.

7. Data Security

Celvox uses advanced security measures, including:

  • Data encryption
  • Two-factor authentication (2FA)
  • Continuous system monitoring
  • Secure storage within the EU
  • Strict access controls

8. Your Rights (RGCS)

As an EU citizen, you have these rights:

  • Right of access
  • Right of correction
  • Right of deletion
  • Right to restriction of processing
  • Right to data portability
  • Right to protest
  • Right to withdraw your consent
  • Right to complain to the Data Protection Commission (DPC) – Ireland

Applications via: privacy@celvox.ie

9. International Data Transfer

If data is transferred outside the EU, it is used:

  • Standard contractual clauses (SCC)
  • Additional technical measures
  • Data protection assessments

10. Changes to the Policy

Celvox may update this policy at any time.
Customers will be notified of significant changes.

11. Contact

Celvox Bank – Data Protection Office
Dublin, Ireland
Email: privacy@celvox.ie